PRIVACY POLICY

1. Information We Collect

1.1 Information You Provide

• Account Information — Full name, email address, and password when you register
• Profile Information — Optional details such as your profession or the exam type you are preparing for
• Payment Information — Payment method, transaction reference number, and proof of payment uploaded for subscription verification. We do not store credit card numbers.
• Communications — Messages or inquiries you send to us

1.2 Information Collected Automatically

• Usage Data — Pages visited, features used, exam attempts, scores, and study streaks
• Device Information — Browser type, operating system, and IP address
• Cookies and Session Data — Used to keep you logged in and personalize your experience

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and subscription
• Provide access to practice tests, mock exams, and diagnostic tests
• Track your exam progress, performance, and study streaks
• Process and verify your subscription payments
• Send you important account and service notifications
• Improve our question bank, platform features, and user experience
• Respond to your support requests and inquiries
• Comply with applicable Philippine laws and regulations

3. Subscription and Payment Data

ExamCoachPH uses a manual payment verification system. When you subscribe:

• You upload proof of payment (GCash, bank transfer, or other methods) directly to our platform
• Our administrators review and approve your subscription manually
• Your payment proof is stored securely and is only accessible to authorized administrators
• We do not process card payments directly and do not store sensitive financial credentials

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers — Trusted third-party services that help us operate the platform (e.g., hosting, email delivery)
• Legal Compliance — When required by Philippine law, court order, or government authority
• Business Transfer — In the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice
• With Your Consent — For any other purpose with your explicit permission

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Specifically:

• Account data is retained for the duration of your account and up to 2 years after account closure
• Payment records are retained for at least 5 years for audit and legal compliance purposes
• Exam performance data is retained for the lifetime of your account
• You may request deletion of your account and personal data at any time (see Section 8)

6. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

• Encrypted connections (HTTPS/SSL) across all pages
• Password hashing using industry-standard algorithms
• Role-based access control — only authorized personnel can access user data
• Secure file storage for uploaded payment proofs

However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

7. Cookies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze platform usage to improve our services

You may disable cookies through your browser settings, though some features of ExamCoachPH may not function properly without them.

8. Your Rights

As a user, you have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your account and personal data
• Portability — Request your data in a portable format
• Withdraw Consent — Withdraw consent for data processing at any time

9. Children's Privacy

ExamCoachPH is intended for users preparing for PRC Licensure Examinations and Civil Service Examinations. Our services are directed at individuals 18 years of age and older. We do not knowingly collect personal information from minors. If you believe a minor has registered on our platform, please contact us immediately.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date at the top of this page. For significant changes, we will notify you via email or a prominent notice on the platform. Your continued use of ExamCoachPH after changes are posted constitutes your acceptance of the updated policy.